The
fine print

Last updated: 9/29/2026

Where we ship

We currently ship within the United States, including Alaska, Hawaii, Puerto Rico, the U.S. territories, and military and diplomatic addresses (APO/FPO/DPO). We do not ship internationally at this time.

Alaska, Hawaii, Puerto Rico, the U.S. territories, and military and diplomatic addresses (APO/FPO/DPO) are eligible for standard shipping only. Delivery to these destinations typically takes longer than the estimates below, usually 7–14 business days depending on destination, and express shipping is not available. 

P.O. box addresses are eligible for standard shipping only.

Processing time

Orders are processed from our fulfillment center in Nevada. Orders placed before 12:00pm Pacific Time on a business day are typically processed within 2 business days. Orders placed after the cutoff, on a weekend, or on a holiday begin processing the next business day.

Processing times may be longer during product launches, promotions, and peak season, and may take up to an additional 3 business days during these periods. 

If we cannot ship your order within 7 business days, we will email you with a revised estimate and the option to cancel for a full refund.

Delivery estimates are estimates, not guarantees. They do not include processing time, and they do not account for carrier delays, weather, or other events outside our control.

Delivery estimates apply to the contiguous United States. 

Free standard shipping applies to orders with a merchandise subtotal over $35 after any discounts are applied.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take up to 24 hours to update after you receive it.

Address changes and cancellations

We move quickly to get orders out the door, so we cannot guarantee changes or cancellations once an order is placed. Email hello@betterdayshair.com as soon as possible with your order number and we will do our best to help before your order begins processing. Once an order has shipped we cannot reroute or cancel it.

We are not responsible for orders delivered to an incorrect address supplied at checkout. If a package is returned to us as undeliverable, we will refund the order in full, or reship it at your cost.

Split and combined shipments

We may ship an order in more than one package. You will receive tracking for each. You are not charged extra shipping when we split an order.

We may also combine separate orders into a single shipment where they are placed close together and have not yet entered fulfillment. If you were charged shipping on more than one order that we combined, contact us and we will refund the shipping charge on the later order. Free shipping eligibility is not recalculated when orders are combined.

Delayed, lost, and damaged shipments

• Delayed: if tracking has not updated for 5 calendar days, email hello@betterdayshair.com and we will open a carrier investigation.
• Lost: if a package is confirmed lost by the carrier, we will replace it or refund it.
• Marked delivered but not received: check with neighbors and your building, then contact us within 7 calendar days of the delivery scan. We will work with the carrier and resolve it case by case.
• Damaged: email hello@betterdayshair.com within 14 calendar days of delivery with photos of the product and the outer box. We will send a replacement or refund you. See our Returns, Refunds & Exchanges policy for the full process.

Taxes

Sales tax is calculated at checkout based on your shipping address.

Questions

Email hello@betterdayshair.com.