The
fine print

Last updated: 9/29/2026

Our guarantee

We want you to love your Better Days products. If you are not happy with your purchase, contact us within 60 days of delivery and we will work with you to make it right.

Do I need to send the product back?

Usually not. For most refunds there is nothing to ship back. Contact us at hello@betterdayshair.com with your order number and tell us what went wrong.

We reserve the right to request the return of any product before issuing a refund. Where we ask, we will send you a prepaid shipping label at our cost. We use this where a request covers multiple units, where we need to investigate a product quality issue, or where we have reason to believe a request is not genuine.

If there is a problem with the product

If a product is defective, damaged, or does not perform as described, contact us and we will refund or replace it. There is no limit on how many times you can raise a genuine product problem, and we will not ask you to pay return shipping.

As with any hair or scalp product, stop use if irritation occurs and let us know via email at hello@betterdayshair.com.

If the product just is not for you

Hair is personal, and not every product works for everyone. Give it a try, and if it is not for you:

• The first time you try a product, contact us and we will refund or replace it. No need to send anything back.
• If you buy that same product again and it still is not for you, you are responsible for return shipping. We will send you a prepaid label and deduct a flat $8 return shipping fee from your refund, so you will know the exact amount before you decide.

If your order arrived damaged, wrong, or incomplete

Contact us within 14 calendar days of delivery with your order number and a photo of what you received, and we will fix it. If we ask for additional photos, please send them within 5 calendar days of our request.

If your tracking shows delivered but you did not receive the package, see our Shipping Policy and please contact us within 7 calendar days of the delivery scan. 

What we can refund

• You will need your order number.
• Products must have been bought directly from betterdayshair.com. Purchases from Amazon, other retailers, or resellers must be returned through them.
• We refund the amount you actually paid, after any discount. Where an item was part of a bundle, we refund its share of the bundle price.
• Gift cards and free promotional items are not refundable.

How long a refund takes

Once your refund is approved, it will be sent back to your original payment method. Most refunds appear within 5–10 business days, depending on your bank or payment provider.

Cancelling or changing an order

We move quickly to get orders out the door, so we cannot guarantee changes or cancellations once an order is placed. Once an order has shipped we cannot reroute or cancel it.

Contact us as soon as possible and we will do our best to help before your order begins processing.

Excessive or fraudulent requests

We may limit or decline refunds, require the return of product, or decline future orders where we see a pattern of excessive requests or activity we reasonably believe is fraudulent. We will tell you if we do this.

Problems with a charge

If you do not recognize a charge or believe there is an error, contact us at hello@betterdayshair.com first. We can almost always resolve it faster than your bank can. We do not charge a restocking fee.

Questions

Email hello@betterdayshair.com.